Outreach
genU's community outreach programs provide essential support and guidance, helping individuals access the services they need.

Supporting you, every step of the way
We offer a range of programs designed to empower individuals and provide essential support where it’s needed most. Whether you have a specific need or just need someone to help point you in the right direction, we’re here to help.
Explore our community outreach service programs below to find the assistance and opportunities that are right for you and get in touch with our team if you’d like to know more.
These services are currently only available in Victoria and are delivered in conjunction with the Victorian Government.
Eligibility criteria apply to all outreach services.
Let's find the right service for you
Care Finder helps people use and find their way through the aged care system and other community-based services. It connects individuals to the necessary support systems and ensure ongoing services.
The Care Finder program can help with:
- Guiding individuals through the care assessment process, accompanying them through any necessary assessments to fulfill their requirements
- Direction and clarification regarding the care assessment process
- Finding and short-listing aged care providers in their area
- Completing forms and understanding aged care service agreements
- Checking-in once services are up and running to make sure everything is okay
- Connecting to services in the community, such as health, mental health, housing and homelessness, drug and alcohol services, and community groups.
To receive Care Finder Support through genU, a person must:
- Not have a carer or support person who can help you.
- Be over 65 or over 50 for First Nations people.
- Be over 50 or 45 for First Nations people on a low income and homeless or at risk of homelessness.
- Live in City of Greater Geelong, Surf Coast Shire or Borough of Queenscliffe.
- Having difficulty accessing service.
Contact us for more information.
This program is supported by Western Victoria Primary Health Network under the Australian Government’s Primary Health Networks Program.
The Community Reconnections Program aims to assist and connect people who are experiencing homelessness or are at risk of losing their home, with long-term, secure and affordable housing options.
genU also actively engages with individuals to offer temporary support to help people get regular or special healthcare services.
Eligibility:
- Not receiving a NDIS package or Home Care Package
- Aged 25 years +
- Experiencing or at risk of homelessness
- Live in City of Greater Geelong, Surf Coast Shire or Colac Otway Shire
- Living in low quality or insecure accommodation
- Currently receiving Centrelink Benefit(s)
- Have multiple unmet health needs and would benefit from case management support.
Are you over 50 and experiencing short or long-term housing issues? genU’s housing support helps older adults facing a range of social, financial and/or health issues that can contribute to your tenancy being at risk.
The program provides temporary support to ensure individuals can maintain stable accommodation and independent living in their home.
Eligibility:
- Aged 50 years +
- Aged 45 years + for First Nation Peoples
- Single or couple living without children
- At risk of losing public housing tenancy or entering public housing
- Live in City of Greater Geelong, Surf Coast Shire or Colac Otway Shire.
- Currently receiving Centrelink Benefit(s)
- Have multiple unmet health needs and would benefit from case management support
- Excludes those receiving NDIS or Home Care Package supports.
Are you under 65 and need assistance living independently in the community? By providing individually tailored packages of care and case management, Linkages assists people by gaining access to a range of supports to help them live independently. Whether this is linking participants with long-term funding options (NDIS) or providing appropriate support networks, we can assist you.
Eligibility:
- Not receiving an NDIS package or Home Care Package
- Under 65 (or under 50 for First Nations peoples)
- Live in one of the following government areas: City of Greater Geelong, Borough of Queenscliffe or Surf Coast Shire
- Have complex care or unmet health needs and would benefit from case management support
- Currently receiving Centrelink Benefit(s)
- Need support with daily tasks because of a physical and/or psychosocial limitation, stemming from disabilities or chronic illnesses.
Navigating Services helps guide people through the aged care system and other community-based services. genU facilitates the connection between individuals and the necessary support systems.
If you live in City of Greater Geelong, Surf Coast Shire or the Borough of Queenscliffe and do not have a carer or support person who help you link in with support, you may be eligible for this service.
Are you over 50 and experiencing short or long-term housing issues? genU’s housing support helps older adults facing a range of social, financial and/or health issues that can contribute to your tenancy being at risk.
The program provides temporary support to ensure individuals can maintain stable accommodation and independent living in their home.
Eligibility:
- Aged 50 years +
- Aged 45 years + for First Nation Peoples
- Single or couple living without children
- At risk of losing public housing tenancy or entering public housing
- Live in City of Greater Geelong, Surf Coast Shire or Colac Otway Shire.
- Currently receiving Centrelink Benefit(s)
- Have multiple unmet health needs and would benefit from case management support
- Excludes those receiving NDIS or Home Care Package supports.
Are you interested in forming friendships with people in your local community? We provide a welcoming space for individuals aged under 65 with like-minded interests to encourage social connection and emotional health.
If you are living in City of Greater Geelong, Surf Coast Shire or the Borough of Queenscliffe, are experiencing social isolation and need assistance to actively participate in your local community, get in touch to find out more information.
Contact us to match with the right service
Independent Living
genU’s Independent Living team provides personalised support to help you build skills, confidence, and connections for a more independent life at home and in your community.